We operate a cashless stores in the UK. All payments must be made on card.
We accept Visa, Mastercard and American Express payments both online and in-store. As we take security very seriously, all card holders are subject to authorisation and validation by Showcase and the card issuer.
Yes, we offer fitting rooms for customers to try on clothes. However, please note that our fitting rooms are communal, and you may be sharing the space with other customers. Additionally, to ensure efficient use of our fitting rooms and accommodate all customers, try-on time is limited to 15 minutes. This helps us maintain a smooth shopping experience for everyone.
A Showcase sample sale lasts from 1 to 5 days, providing our members with access to highly discounted designer items. Stock is provided directly from the luxury brands we work with. This can consist of this season’s excess, pieces from previous seasons and genuine samples/factory seconds.
Showcase members are able to book events and select a dedicated time slot. You will be sent a ticket via email. As Showcase offers tiered membership options, not all time slots will be available to each member. For in-store sales you must come at the start of your allotted time slot. For online sales, you must shop and checkout during your allocated time slot.
Yes. Please note that as with in-store events, only time slots towards the end of the sale will be available to General members.
We are sorry to see you go. You can cancel your membership renewal here. Once cancelled, your membership will automatically end and not renew. We do not offer refunds on membership fees.
All memberships are valid for 12 months and automatically renew.
Our brand partners only give us a limited amount of stock in limited sizes. The earlier you access the sale, the wider range of products will be available for you to purchase.
Occasionally brands will offer exclusive items and discounts for VIP & Priority members only.
VIP & Priority members will also gain access to some private sales, which are not visible to general members.
Membership tiers include General, Priority, and VIP. For more information please visit our memberships page. Priority memberships are not currently available outside the UK.
Yes, event upgrades will expire after 12-months if they have not been used.
Event upgrades are not available on all events. Please check event before booking. Showcase reserves the right to adjust upgrade availability and cancel event upgrades at our discretion.
Event upgrades are non-refundable. Event upgrades can be redeemed against other applicable events.
Event upgrades are non-transferable and restricted to the purchasing member.
Event upgrades can be cancelled and redeemed against another applicable booking, provided they are cancelled 12 hours prior to the ticket start time.
No, we currently do not have customer toilets.
We reserve the right to amend prices. Refunds are not available.
Where the event is a public event and photography is permitted, we encourage you to share your experience and purchases via photos and videos, please don’t forget to tag us on our socials.
Please note that where photography is not permitted, this will be stated on the event page and with our in-store team. You may be asked to delete any images if found to take pictures and/or leave the event. Phones may be required to be checked into the cloakroom.
We have our own independent coffee bar, Coffee and Friends, where you can purchase artisan coffee, luxury tea and hot drinks, which you can enjoy before entering or upon leaving the sale.
No food and drink is allowed into the event space.
Please email support@showcase.co as this is dependant on the brand we are hosting.
Please do not share your account details with others. Online store access is controlled through your Showcase member account and for your personal use only. Multiple cart, browsers or tabs could result in a loss of your shopping cart.
Items will not be reserved in your cart, please checkout as soon as possible to ensure you bag the items you want most!
Online sales are not available for public access as they are restricted to your member account. They become available when you click your unique ticket link in your confirmation email or by accessing the My Bookings section. Once you are in the online store you only have until your time slot ends to shop and checkout your basket.
In some instances, the brands we work with fulfil your orders directly from their warehouse, meaning the stock never passes through Showcase. If your order is being fulfilled by the brand, you will receive shipping confirmation, including tracking details directly from the brand.
Please direct any queries regarding your order to our Customer Care team at support@showcase.co.
As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please visit our deliveries page for further updates.
Showcase’s delivery fee is £7.95, for sales where the brand delivers the shipping fee will be set by the brand and can range depending on the brand and the items.
Due to the nature of sample sales, the processing time for your order to be fulfilled can be up to 30 days dependant upon the brand and their individual warehouse capabilities.
You will receive an email notification or SMS with your estimated delivery date and tracking number.
Click and collect: You can also use our Click & Collect service if available, just select Pick-up in store at the checkout. You will receive an email confirmation with your pickup date. You have 7 days to collect your parcel from the date it arrives at our store. Please provide your confirmation and ID upon collection. Please note this service is not available for all sales.
We are working on expanding our delivery scope and will update you as launch dates are confirmed.
International delivery is not currently available.
As we work really fast to get your order picked, packed and over to you, you are unable to amend your order after it is placed.
Please contact Showcase Support at support@showcase.co within 48 hours of receipt of your order.
Due to the nature of sample sales, we reserve the right to change prices throughout the duration of the sale both up and down. Unfortunately, we will not be able to offer any refunds in this case.
Due to the nature of sample sales, we are unable to offer exchanges.
Should you be eligible for store credit, the agreed amount will be allocated to your account for a period of 12 months. You will be able to use this credit against all Showcase managed online sample sales.
Please ensure you are using the same email address and password you registered with. If you can’t remember your password click on the ‘forgotten password‘ link on the login page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
Should you continue to experience issues, please contact Showcase Support at support@showcase.co
All of our sample sales are members only, on an allocated time slot basis; ensuring the best experience for Showcase members.
At our sales you’ll find a selection of unique samples, past season stock, press and runway samples, and more.
To attend our sales, you’ll book a specific time slot. This means you won’t have to wait long to enter, and we’ll make sure the store isn’t too busy whilst you’re shopping.
General membership to Showcase is free and grants you access to the majority of the sales we host.
To access all of our sales, including the most exclusive ones, you’ll want to join our VIP or Priority membership tiers. Alongside access, this gives you first pick of the amazing items on offer.
Showcase’s online sample sales are available on the Showcase Online Store for each region. Accessed through your booking on our website, from your device of choice, for seamless online shopping.
The Showcase Online store is fully secure and compliant, providing you with a safe online shopping experience.
Showcase’s in-store sample sales are run at physical retail locations. Either at our flagship store on Regent St in London. Or at a range of pop-up retail locations from New York, to Sydney, Milan and many more.
In-store sales cannot be shopped online and must be attended physically in-person.
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